Frequently Asked Questions

Frequently asked questions

  • How much does shipping cost?

     Depending on what you order, shipping within Sweden usually costs between 59-69 SEK and the package is sent with PostNord or DHL Service Point to your nearest delivery point. The price for shipping abroad varies depending on weight and country. Before completing your order, you will be able to see the current shipping cost.


  • Do you ship orders abroad?
    We ship orders worldwide. The price for shipping abroad varies. Before completing your order, you will be able to see the current shipping cost.
    Please note that customs duties may apply when delivering outside the EU. You as the customer are responsible for these costs.


  • When will my order be shipped?

    Your package will be sent from us as soon as possible depending on the number of orders received, but no later than within 3-5 working days.


  • When will I receive my order?

    Your package will be delivered 1-3 days after it is sent from us, within Sweden.


  • Can I change my address?

     You are welcome to change your address before the package is sent from us. After the package has been sent, you can change the address or delivery location yourself via PostNord's own app if you have chosen to have your package delivered with them. If you have chosen DHL for delivery and want to change your address, you need to contact us to make a change. In this case, a cost from DHL will be added and we will charge you.



  • How do I pay for my order?
    As a private individual, you pay for your order with a card payment or Swish at the time of purchase. Card payment is made in collaboration with Nets Netaxept or Nets Easy. As a business customer, you have the option of purchasing on a pre-paid invoice for an invoice fee of 29 SEK.


  • Are the same products available in the webshop as in the store?

     The Moderna Museet store in Stockholm and the webshop have the same basic selection and the same stock. Everything you find in the webshop is also available in the store in Stockholm, where you can also find more items. We update the webshop with new items continuously.     The Moderna Museet in Malmö has a smaller selection.


  • What happens if you cancel your purchase?
    You have the right to cancel your purchase or exchange your goods within 30 days from the date of delivery. Always contact us before returning your goods. The buyer is responsible for shipping and the goods must be in resalable condition to receive a full refund.


  • Can I change my order?

     Please contact us via email as soon as possible if you would like to change anything in your order. We always try to accommodate your changes as best we can and if the package has not already been shipped we always try to resolve changes.


  • How do I cancel my order?

    You can cancel your order as long as it has not been shipped from us. Send an email as soon as you change your mind.


  • What do I do if my package was damaged in shipping?

     Contact us via email if your package has been damaged in shipping. Take photos of the damage to both the packaging and the item and attach them to the email. We will report the damage to the shipping company using the photos and send you new items if shipping damage is found.


  • What do I do if I received the wrong item?

     Please contact us via email if you have received the wrong item. We will email you a return slip so you can send the incorrect item back to us and then send you the correct item.


  • Can I return an item from the webshop to the store?

     In case of a regretted purchase, exchange or complaint, you can also visit the store in Stockholm. Please note that refunds are made by us in the webshop and not in the store. Please fill out and bring this RETURN FORM