All prices included are in Swedish crowns and include Swedish VAT (0% museum catalogs and exhibition posters, 6% books, 12% candy and food, 25% all other items). In the case of price changes, the customer will receive the given price at the time the order was placed.
An automatic order confirmation will be issued to the e-mail address listed on the order. The order number on this confirmation should be indicated in all correspondence with the Moderna Museet regarding the order in question.
The Moderna Museet ships orders on a continual basis and in normal circumstances your order will ship within 3-5 working days. You will receive notification on items that are out of stock and choose at that point to back-order or cancel the item in question. The Moderna Museet cannot take responsibility for delays caused by postal carriers.
You will be able to see the freight charges in your shopping cart at the time of check out and before you confirm the order. Back-ordered items will incur freight charges upon their shipment. Please note that the customer is responsible for all customs or any other charges imposed by the country to which the order is shipped. Observe that extra customs fees may apply outside the EU.
Where is my package?
You can track your package using the consignment number on your delivery notification email that you receive when your package has been sent.
Swedish postal service/PostNord:http://www.posten.se/sv/Sidor/home.aspx
Method of payment
You can choose to pay with Visa, Mastercard/Eurocard. Your credit card number and signature codes are handled by SSL – encrypted communication. Card numbers are not stored in our systems.
We can only accept invoicing for schools, or registered companies or institutions and only with a current registration number which must be indicated on the order.
We retain the right to debit your account with a minimum of 150 SEK for packages not claimed by the customer and returned to us. This charge helps to cover freight and handling charges. In the case of invoiced goods, payments must be made within 14 days of the invoice date or the account will be forwarded to a collection agency.
Claims and damages
We control all goods before shipment, but should an item be defect or incorrect, you should contact us within 14 days after delivery. Damages due to freight should be reported directly to your postal carrier.
Returns and exchanges
According to Swedish consumer law, you have the right to return or exchange your purchase within 14 days of receiving you package. Please note that you cannot return or exchange sale priced merchandise. Returns or exchanges will only be accepted for merchandise in relative unopened condition. All we beyond that cleemed neccessary to view the product can result in a reduction of economic compensation. All packaging, including, labels, bags and accessories must be returned in resalable condition to avoid a reduction in compensation. You will need to contact us before returning any merchandise to obtain a return number. Both the order number and return number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all costs, regulations and arrangements. The Moderna Museet cannot refund customs or any other charges added by the country in which the merchandise has been shipped.
Customer information is stored at the time of order placement in our register. No information will be released outside the Moderna Museet unless otherwise required by law.
You must be 18 years of age to order merchandise from the Moderna Museet's web shop. Minors must have permission in writing from a legal guardian or otherwise risk prosecution. We aim, to present the most recent, accurate and reliable information on our website at all times. However, there may be instances of incomplete data, typographical errors or inaccuracies. We cannot guarantee that a photograph depicts the product exactly. Though we apologise for any inconvenience these errors may incur, we reserve the right to amend or update product information at any time, without prior notice. The Moderna Museet reserves the right to refuse or cancel any orders placed on merchandise listed at the incorrect price.
Copywrite & Cookies
All photographs and material on the Moderna Museet's web shop are protected by international copywrite law and may not be reproduced under any circumstances without written consent of the Moderna Museet.